Business Support Services Overview
Our Customer Support Team also offers a range of other professional services to assist your business and take away some of those IT hassles. These services include: Backup Services:How certain are you your data backups will work should a disaster occur like a failed computer, corrupt files or total damage to your business premises? Our team can conduct a regular backup of your valuable business data with testing to ensure there are no unexpected failures at the most critical time. (see our backup support services) ICE System and Business Process Health Check:A Health check on your ICE system can identify any areas that need attention.
Our professional team can conduct the health checks on any area of your information and report the results and any recommendations. We find on most customer sites that our experienced team detect areas where processes could be done better or more efficiently to get better results out of their systems.
Software Upgrades:Our team can download and install your latest software upgrade with a minimum of fuss to your staff. Software Licences & Registration:Need additional licences? Are there changes to your business that might affect your software registration? Please contact our support team for assistance or advice. Mobile Phone Payment Processing Service:Our Customer Service Team can process all your Telstra weekly & monthly payment advices, investigate & correct discrepancies, prepare any claims for submission and report on adjustments. (see our payment-reconciliations) Administrative Services:Every organisation has a dedicated back of house dynamo that can't be replaced but what happens if that person is on leave or not available. We are able to provide staff that can remotely cover the workload of staff that are on extended periods of leave. Looking for business services or training?:Also refer to our Business Consulting and Training for other available services. |
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integrated
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A core business solution to eliminate inefficiencies in business operations is tying together business processes and systems. This involves removing the barriers to effective communication, automation of procedures and streamlining of processes. Otherwise known as Business Systems Automation, or once applied, an Integrated Business Solution.
